Customer Service Representative

🔥 18 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Answer inbound calls from homeowners, landlords, and property managers • Qualify customer needs, explain service options, and book appointments in GorillaDsk • Follow up on open inquiries and handle customer calls promptly and completely • Maintain a positive and helpful tone with all callers • Manage data entry, record keeping, and basic administrative tasks • Keep customer records, appointment details, and service notes accurate and current • Support the owner with administrative requests and operational coordination • Coordinate scheduling and dispatching for field technicians • Communicate job details, addresses, and timing to technicians • Track field team status and flag scheduling conflicts or gaps • Assist with invoicing and billing follow-up • Track outstanding invoices and support collections outreach • Maintain accurate billing records • Complete application, video introduction, role-specific assessment if applicable, recruitment interview, executive interview, client interview, and background/reference check

🎯 Requirements

• Prior experience in customer service, call handling, appointment booking, or administrative support • Clear, professional, and warm spoken and written English communication skills • Comfortable managing inbound calls and booking appointments in a service-based business environment • Organized and detail-oriented with the ability to manage multiple tasks simultaneously without losing accuracy • Comfortable learning and working in new software platforms quickly • Self-directed and reliable in a fully remote environment • Available to work during US Eastern Time business hours • Updated resume • Short Loom video (1 to 2 minutes) introducing yourself and describing relevant experience • Loom video submission required to advance to the next hiring step

🏖️ Benefits

• Paid in USD, bi-monthly (every 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Stable, long-term role with clear responsibilities and room to grow • Direct work with the owner of a growing local service business