Customer Support Specialist

🔥 3 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Correspond with customers by telephone and email to provide information and solutions about products and services • Handle customer questions, concerns, and complaints professionally and courteously • Accurately record customer interactions, inquiries, complaints, comments, and actions taken • Perform data entry and maintain accurate, up-to-date customer records • Collaborate with other departments to investigate and resolve customer issues • Perform administrative duties involving internal systems • Discuss products and services with interested customers • Follow up on customer concerns and requests as needed • Support and exemplify the client’s mission and vision through innovation, customer-centered service, collaboration, and accountability • Complete other tasks as assigned by management

🎯 Requirements

• At least 2 years of equivalent work experience • Professional and courteous telephone manner, with the ability to confidently field customer questions and provide assistance over the phone • Strong attention to detail • Exceptional organizational skills and ability to manage multiple priorities • Excellent computer skills and ability to learn new systems quickly • Excellent verbal and written communication skills • Ability to navigate and perform effectively in a fast-paced work environment • Ability to execute requests in a timely and accurate manner • Professional work ethic and strong sense of accountability • Positive and collaborative team player • Enthusiastic, can-do attitude with a desire to learn and grow • Familiarity with Google Drive and other productivity tools • Previous experience in customer support, customer service, or administrative support • Experience with customer support ticketing systems such as Zendesk or similar platforms • Must be currently residing in the Philippines and legally authorized to work there • Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

🏖️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines • Career Growth Opportunities – Gain hands-on experience and continuous learning • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence