Chat Support Specialist

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 ₱550 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Givebutter

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🤝 Non-profit

💰 $7M Seed Round on 2022-06

Consulting • Marketing • Non-profit

Givebutter is a leading software platform designed for nonprofits to streamline their fundraising, donor management, and marketing efforts. The platform offers a wide array of tools including donation forms, fundraising pages, events, auctions, and a built-in CRM to manage donors effectively. Known for its ease of use, Givebutter provides advanced features such as automation, analytics, and marketing tools to enhance productivity and engagement. It is rated as one of the top fundraising and donor management platforms, catering primarily to nonprofits seeking powerful and cost-effective solutions.

📋 Description

• Respond to user queries accurately and promptly via live chat and email • Follow up with unresponsive users and leads to resolve their questions • Proactively identify user needs and help customers implement specific features • Analyze product malfunctions by testing scenarios or impersonating users, and report them • Gather user feedback, feature requests, and workarounds, and suggest improvements • Handle multiple conversations while providing empathetic, confident problem-solving • Support nonprofit organizations and other users of Givebutter's fundraising and CRM platform

🎯 Requirements

• 5+ years of experience as a Live Chat Support Specialist in the tech industry • 2+ years of remote experience • Experience handling multiple incoming chat requests simultaneously • High adaptability and positive attitude in a dynamic environment • Experience using help desk software and remote tools, including Intercom, Slack, and Notion • Excellent written and verbal communication skills in English • Agents must provide their own stable internet connection • Must be a citizen of the Philippines • Consistent attendance according to the assigned shift, with advance notice for planned time off

🏖️ Benefits

• Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role. • Job Security: Employed full-time by Givebutter via an EOR called Deel. • Health Insurance: HMO medical insurance covered 100% for employees. • Holiday Pay: PH labor laws regarding holiday pay, overtime, and shift differentials. • Performance Bonuses • PTO: Generous annual PTO allowance. • Additional Annual Leave: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days. • Charitable Giving: Monthly allowance of up to $50 USD/month to donate to any verified nonprofit. • Company tech will be provided. • Mission-driven work serving the charitable sector.