Senior E-commerce Customer Service, Operations Coordinator

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 A$1.5k - A$2k / month

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements • Handle WooCommerce order corrections and maintain accurate customer records • Provide accurate customer support and follow issues through to resolution • Build product-level demand forecasts and replenishment plans • Forecast purchasing expenditure and landed costs across currencies • Manage purchase orders and routine replenishment within agreed budgets • Coordinate ordering from established brands and manufacturing partners, primarily in the US • Monitor production schedules, supplier updates and shipping deadlines • Coordinate freight forwarders, customs brokers and third-party fulfilment warehouses across countries • Track shipments through receipt and resolve discrepancies • Keep WooCommerce and warehouse inventory aligned • Add and update products in WordPress and WooCommerce • Prepare Metorik reports and monitor operational KPIs • Identify recurring problems, recommend improvements and flag risks • Create and maintain a searchable company knowledge base and document management system • Establish folder structures, naming conventions, document ownership, permissions and version control • Maintain and improve SOPs in Confluence • Manage calendars, scheduling and inboxes for the three-person leadership team • Triage messages, draft replies and turn correspondence into actionable tasks • Organise Todoist priorities, owners and deadlines and follow up on commitments • Prepare meeting agendas, record decisions, assign actions and follow up deadlines • Research and coordinate travel, bookings, itineraries and appointments across time zones • Compare suppliers, obtain quotes and place approved orders • Track deliveries, receipts, returns, refunds, subscriptions, renewals and warranties • Handle ad hoc business and personal administration with care and discretion

🎯 Requirements

• Proven hands-on experience in e-commerce customer service, inventory forecasting, purchasing and international logistics, including supplier and 3PL coordination • Expert-level written and spoken English, with natural, precise communication and excellent judgement around tone • Strong spreadsheet and numerical skills, including cost forecasting, multi-currency calculations and turning reports into practical decisions • Hands-on WordPress and WooCommerce experience, with the ability to follow detailed brand guidelines accurately • Experience providing executive or administrative support to multiple senior stakeholders • Able to move between customer enquiries, stock planning and leadership support without losing sight of priorities • Makes sound decisions within remit, asks focused questions when needed, and raises exceptions early with a proposed solution • A passion for healthy living, with practical knowledge of organic foods, supplements and ingredient quality (nice-to-have) • Familiarity with Zendesk, Metorik, Confluence and Todoist (nice-to-have) • Experience setting up a knowledge base or document management system from scratch, including naming conventions, permissions and version control (nice-to-have) • Exposure to a multi-brand or scaling e-commerce environment (nice-to-have) • Philippines-based candidate • Must disclose any existing ongoing roles or client work

🏖️ Benefits

• 100% remote work from home • Independent Contractor Agreement engagement • Availability for collaboration during core AEST business hours • Opportunity to work closely with founders and take meaningful ownership • Engagement reflected on LinkedIn as “Independent Contractor”