Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Haast

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

Haast is a compliance platform leveraging advanced AI technology to streamline and expedite the content approval process for marketing and legal teams. By automating compliance checks for various content types across different channels, Haast significantly reduces risk and time spent on compliance tasks, allowing teams to focus on more creative and value-added work. The platform offers smart monitoring of live content to prevent compliance gaps, enhancing operational efficiency for its users.

📋 Description

• Write customer-facing updates on bugs and requests, including acknowledgements, status, workarounds, and resolutions • Set and manage customer expectations on timelines • Escalate issues to the appropriate senior person • Provision and deprovision users and change roles and permissions • Make configuration changes on customer instances within defined guardrails • Perform bulk uploads, data corrections, and exports • Handle recurring manual customer success tasks using documented procedures • Provide first responses to inbound tickets within the agreed SLA • Reproduce issues and triage their severity, scope, and likely cause • Resolve issues involving settings, permissions, and data corrections where possible • Escalate complete reproduction cases to engineering • Track escalated tickets through closure and communicate resolutions to customers • Maintain internal runbooks for recurring issues and known tasks • Build customer-facing help documentation and knowledge-base content • Surface recurring issue patterns and opportunities for self-service to product teams • Collaborate with customer success and technical teams to provide seamless support coverage

🎯 Requirements

• 3+ years of hands-on experience in customer support, customer success, or operations within a SaaS or AI product environment • Experience working with enterprise customers navigating technical products • Ability to operate independently, own outcomes, and work with minimal oversight • Process-oriented problem-solving approach • Comfort with ambiguity and learning in a young company with evolving processes • Ability to cover the overlap between Australian business hours (AEST/AEDT) and US Eastern Time (ET) • Ability to use AI to create efficiencies in day-to-day work and processes • Must be based in the Philippines • Legal right to work in the Philippines required

🏖️ Benefits

• Remote flexibility: work from anywhere in the Philippines • Career growth opportunities in a high-performing, AI-driven environment • Opportunity to work on a production AI platform trusted by major global institutions • Work with a high-performing, international team • Diverse and inclusive workplace commitment