Customer Support Specialist

Job not on LinkedIn

🔥 7 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Provide warm, responsive customer and retailer support across phone, email, live chat, and messaging channels • Answer product, order, delivery, warranty, and troubleshooting enquiries with accuracy and care • Handle complex or sensitive customer situations with patience, discretion, and empathy • Request customer feedback and reviews at appropriate touchpoints to support service excellence • Track customer orders and backorders proactively to provide accurate stock availability updates and ETAs • Record all interactions thoroughly in the helpdesk platform to ensure complete case histories • Manage case resolution actively to minimise overdue or unassigned customer tickets • Liaise with local operations, warehouse staff, and freight providers to resolve shipping and delivery issues • Provide dedicated support and issue resolution for independent retail stockists • Maintain internal knowledge bases, FAQs, response templates, and procedure notes • Identify recurring product or service issues and suggest practical workflow improvements • Utilise approved AI tools to assist in drafting non-sensitive customer communications and documentation

🎯 Requirements

• Minimum 2 years of experience in customer service, e-commerce support, or order management • Outstanding written and verbal English skills with a clear, professional tone • Demonstrated experience managing both inbound and outbound customer support calls • Strong organisational skills with the ability to manage competing priorities independently • Sound commercial judgement when handling warranties, returns, and sensitive information • Previous experience supporting Australian customers by phone • Background in retail, consumer goods, nursery products, or logistics support • Experience using helpdesk, e-commerce, or order management platforms such as Dixa, Shopify, or Cin7 • Practical experience using AI tools to draft communications and streamline administrative tasks

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO (STAFF only) • Annual leave • 13-month pay • With Government mandated benefits