Helpdesk Support Representative – Weekend, Graveyard Shift

Job not on LinkedIn

🔥 7 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Provide responsive Helpdesk support to clients, site teams and internal stakeholders. • Complete assigned compliance administration during periods of lower call and email demand. • Monitor Helpdesk calls and shared email channels and provide professional first responses. • Log, prioritise and allocate requests with complete required information. • Track requests through closure, follow up overdue actions and obtain completion evidence. • Escalate urgent matters, complaints, repeat service failures and potential safety, environmental, quality, HR or commercial issues. • Prepare daily and weekly contract reports highlighting open requests, overdue actions, repeat issues and exceptions. • Respond to routine enquiries, maintain handover notes and keep after-hours escalation contacts current. • Support client and internal meetings with status reports, action registers, minutes and follow-up. • Maintain contract compliance calendars and registers. • Compile and check pre-commencement and pre-service documentation. • Maintain controlled site and contract files with accurate naming, version control and approval status. • Collate post-service evidence, including work reports, sign-offs, inspection results, photographs, service verification, variations, rectification evidence and final reports. • Maintain audit, inspection, complaint, defect, non-conformance, corrective action and improvement registers. • Support incident and hazard administration and route matters to HSEQ. • Collate approved data for service level, quality, safety, environmental, waste, sustainability and compliance reporting. • Assist with internal and external audit evidence. • Prioritise live Helpdesk demand, protect confidential information and complete related duties as directed.

🎯 Requirements

• At least two years of experience in Helpdesk support, customer service, service coordination, contract administration, document control or compliance support. • Experience in commercial cleaning, facilities management or another contract-based service environment is advantageous. • Strong spoken and written English with a professional phone manner and the ability to manage calls, emails and administrative work accurately. • Intermediate to advanced Microsoft Outlook, Word and Excel skills and confidence using ticketing, CRM, document management or workflow systems. • Strong attention to detail with the ability to identify missing information, expired documents, approval gaps and inconsistent records. • Strong organisation, prioritisation and follow-up skills with the judgement to manage deadlines and escalate issues appropriately. • Experience maintaining compliance registers, controlled documents, audit evidence, corrective action records or client reports is advantageous. • Exposure to ISO 9001, ISO 14001 or ISO 45001 management systems is desirable. • Ability to follow procedures, protect confidential information and work effectively with clients and internal teams. • Completion of Year 12 or an equivalent qualification. • Further study in business administration, compliance, quality or work health and safety is advantageous. • Reliable attendance and availability to work the required Helpdesk roster.

🏖️ Benefits

• Permanent work from home • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • People-first culture prioritizing stability, growth and genuine care