Junior Support Specialist

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• Respond to and resolve transactional queries from customers’ customers via email, including refund and cancellation requests • Escalate advanced or complex queries through appropriate internal channels • Develop knowledge of Paddle products and progressively handle more advanced queries • Collect feedback and report issues • Contribute to process improvements • Participate actively in team meetings • Work standard hours Monday to Friday • Report to Buyer Support Team Leads as part of a global buyer support specialist team

🎯 Requirements

• 0–2 years of experience in customer support, customer service, or a customer-centric role, or eagerness to transition into a first customer-focused position • Proficient English speaker • Comfortable working remotely • Organised when communicating with teams across GMT, AEST, and EST time zones • Strong interest in interacting with and helping people • Willingness to share experiences and feedback • Continuous improvement mindset • Investigative mindset and ability to think outside the box • SaaS experience, ideally supporting software companies (preferred) • Knowledge of Zendesk or another helpdesk platform (preferred) • Tech-savvy • Comfortable working autonomously and collaboratively in a fast-paced environment • Able to make quick decisions, including with incomplete information

🏖️ Benefits

• Unlimited holidays • 4 months paid family leave regardless of gender • Annual learning fund • Regular internal and external training • Personal development support • Remote work flexibility, work from hubs, or a combination • Workplace accommodations and support during the application process