Customer Service Associate

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 $550 - $700 / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics, including QA score, response time, resolution time, and tickets per shift • Collaborate with cross-functional teams such as Sales, Operations, and Production to support customer needs • Maintain professionalism and brand standards in all client-facing communication • Contribute to process improvements by identifying recurring issues or inefficiencies • Consistently meet productivity and quality benchmarks • Apply feedback to reduce repeat errors • Show ownership of tickets from start to resolution • Prioritize customer-first decision-making • Maintain reliability and accountability during assigned shifts

🎯 Requirements

• At least 1.5 years of experience in customer support, client services, or a similar customer-facing role • Comfortable working in a fast-paced, metrics-driven environment • Strong written communication skills with the ability to maintain a professional brand voice • Strong written and verbal communication skills • Attention to detail and organizational ability • Problem-solving and critical thinking skills • Ability to manage multiple conversations simultaneously • Basic data and system navigation skills (CRM, ticketing systems, spreadsheets) • Ability to work independently while knowing when to escalate • Work from home / remote • Availability to work 5:00 AM to 2:00 PM Philippine Time, Monday to Friday after training • Availability to complete a 1–2 month training period from 9:00 PM to 6:00 AM Philippine Time, Monday to Friday

🏖️ Benefits

• $80 night shift allowance • 2-month paid Sabbatical to eligible employees