Customer Service Front Line

🔥 28 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberMaxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

CyberMaxx is a company providing tech-enabled security solutions designed to help customers assess, monitor, and manage cyber risks. They specialize in Managed Detection and Response (MDR) services, offering 24x7x365 threat detection and zero-latency response. Their services are tailored for industries such as healthcare, financial services, and government sectors. CyberMaxx aims to strengthen security postures by integrating both offensive and defensive strategies, leveraging a robust ecosystem of technology partners. They are committed to continuously managing cybersecurity threats through proactive threat hunting and providing comprehensive security solutions, including network security, endpoint detection and response, vulnerability risk management, and incident response. CyberMaxx positions itself as an extension of an organization's team, handling baseline security needs, thereby allowing clients to focus on strategic goals. Additionally, they are involved in charitable causes like Defenders For Children, contributing to the defense against cyber threats.

📋 Description

• Answer inbound calls and route them to the appropriate department based on a call tree • Serve as the first point of contact for customer, SOC, and Operations Engineering support requests • Assist customers with portal access issues, password resets, and login troubleshooting • Perform general ticket triage by categorizing, prioritizing, and routing incoming tickets • Escalate unresolved or complex issues to the appropriate internal team • Document interactions, actions taken, and resolutions in Jira • Maintain consistent coverage across 24-hour shifts, 7 days a week • Perform Microsoft 365 password resets • Support tenant and user transitions to Microsoft 365 Lighthouse • Verify and confirm user permissions • Perform basic EDR troubleshooting • Apply individual EDR agent updates • Install and uninstall EDR agents • Implement basic EDR exclusions • Process and provision access requests for NextCloud, SentinelOne, and Thinkst Elastic • Create Aegis integrations for new clusters • Support incident response rapid-response efforts • Conduct client portal demonstrations • Process portal access provisioning • Run reports in internal portals and client ticketing systems • Implement IP blocks

🎯 Requirements

• Located in the Philippines • Minimum of 2 years’ experience in an IT support role • 3+ years of experience in network security or firewall engineering, preferably in an MSSP/MDR environment • Experience in technical support and customer service within a BPO company • Minimum of 2 years handling U.S.-based clients/customers • Hands-on experience with enterprise firewall platforms (e.g., Palo Alto, Fortinet, Cisco, Check Point) • Strong understanding of networking fundamentals (TCP/IP, routing, DNS, segmentation) • Intermediate expertise with static routing and dynamic routing protocols such as OSPF and BGP • Intermediate experience with end-to-end network connectivity troubleshooting • Experience with security operations workflows and incident response • Familiarity with SIEM tools such as Splunk, Sentinel, and QRadar • Experience with VPNs, IDS/IPS, and network traffic analysis • Ability to assess and respond to real-time security threats • Experience with Jira is required • Strong problem-solving skills and ability to work under pressure • Eagerness to learn and adapt to new technologies • Strong verbal and written communication skills • Demonstrated experience with the security industry, including best practices, risk mitigation, and compliance frameworks • Internet speed of at least 100 Mbps with a reliable backup connection

🏖️ Benefits

• Full-time, 40 hours per week • Shifting schedule may include weekend and overnight shifts • Remote work arrangement for applicants located in the Philippines