Customer Care Team Member

🔥 8 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Identify and secure sales opportunities in a digital retail environment • Support customers throughout all stages of the purchase lifecycle via tickets, email, live chat, and phone calls • Deliver customer service consistent with brand service standards • Build customer relationships through preparation, attention to detail, efficiency, and follow-up • Provide accurate, valid, and complete information using appropriate methods and tools while adhering to company policies and guidelines • Maintain high customer satisfaction through a best-in-class customer service experience • Investigate and resolve customer enquiries efficiently, timely, and professionally • Adopt a customer-centric approach • Achieve department sales goals and foster brand loyalty and repeat business

🎯 Requirements

• Retail experience is essential • Familiarity with live chat, telephone, social media, and email clients • Experience with customer care platforms, including Inside, live chat, Instagram, and email clients • Experience with D365 order management system • Experience with Salesforce and Shopify ecommerce platforms • Experience with Givex, PayPal, Adyen, Zip Pay, Afterpay, and Apple Pay • Experience with postal carrier procedures is desirable • Ability to identify and secure sales opportunities in a digital retail environment • Excellent time management and problem-solving skills • Exceptional verbal and written communication skills • Positive and professional attitude • Exceptional attention to detail • Customer-centric approach • Ability to work as a team player • Availability and flexibility to work morning, afternoon, and weekend shifts

🏖️ Benefits

• Opportunity to work for a uniquely Australian Retail Group with a global vision • Supportive team culture and environment • Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • World-class offices in premium business hubs • Work with global brands and international client teams • Continuous learning and development • Engaging employee programs