Customer Support Associate

🔥 23 hours ago

🇵🇭 Philippines – Remote

💵 $700 / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Support SeatGeek customers through phone, email, and live chat • Help with ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes • Investigate customer concerns using SeatGeek systems, policies, and internal resources • Communicate clearly and empathetically during urgent or frustrating situations • Own customer issues and deliver accurate, timely, practical resolutions • Document customer interactions and resolutions accurately • Escalate issues requiring additional support • Meet customer satisfaction, quality, productivity, attendance, and schedule-adherence expectations • Participate in coaching, quality reviews, training, and team meetings • Follow customer-data, account-security, confidentiality, and information-security requirements • Share recurring concerns and process gaps with the Team Lead • Collaborate with teammates and internal partners to provide a consistent customer experience • Complete a full-time, two-week training program beginning October 19, 2026

🎯 Requirements

• At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role • Strong spoken and written English • Experience assisting customers through phone, email, or live chat • Customer-first mindset and ability to remain calm and helpful during difficult conversations • Strong problem-solving skills and judgment to determine when to resolve or escalate issues • High attention to detail and accurate documentation skills • Comfort learning new systems, policies, and workflows • Ability to manage multiple priorities in a fast-paced environment • Track record of reliability, punctuality, and ownership • Openness to feedback and ability to apply coaching quickly • Collaborative approach to working with colleagues • Reliable computer meeting required technical specifications • Stable high-speed internet connection suitable for voice and video calls • Dependable backup internet connection • Quiet and professional workspace • Reliable headset with microphone • Ability to meet SeatGeek and Frontier information-security and workspace requirements • Successful completion of training attendance, knowledge, quality, security, and customer-simulation standards

🏖️ Benefits

• Full-time, remote working arrangement • Two consecutive days off per week • Full-time, two-week training program • Coaching, quality reviews, training, and team meetings • Opportunity to help shape a new team • Experience supporting a leading technology platform in the live-events industry