Customer Relations and Billing Coordinator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱42.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Conduct regular check-ins with customers throughout their project. • Provide customers with appropriate updates regarding project progress and next steps. • Ensure customers understand what to expect during each phase of the restoration process. • Proactively identify concerns and communicate them to the appropriate team member. • Follow up after important project milestones to ensure customers are satisfied and informed. • Maintain professional, empathetic, and consistent communication with customers. • Assist with preparing and sending customer invoices. • Track outstanding invoices and follow up as appropriate. • Follow up with customers regarding outstanding invoices or required billing information. • Review invoices for completeness and accuracy before submission. • Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances. • Assist the Project Coordinator and accounting team with billing-related documentation.

🎯 Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred. • 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred. • Strong verbal and written English communication skills. • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. • Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices. • Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation. • Familiarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation. • Ability to review billing information and documentation for completeness and accuracy. • Experience following up on outstanding invoices and required billing information. • Ability to coordinate billing-related details with project managers, project coordinators, and accounting teams. • Ability to learn and adapt to client-specific systems and software.

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth