Customer Service Agent

🕒 September 1

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Deliver excellent customer service through inbound voice interactions • Assist customers with inquiries, concerns, and requests • Provide support for account-related concerns, troubleshooting, order processing, and other customer needs • Communicate professionally and empathetically to ensure a positive customer experience • Maintain knowledge of company products, services, policies, and procedures • Resolve customer concerns while meeting quality standards and service level agreements (SLAs) • Accurately document and update customer information and interaction details in company systems • Follow established guidelines, workflows, and standard operating procedures (SOPs)

🎯 Requirements

• At least a High School Graduate (old curriculum), Senior High School Graduate, Associate/Vocational Graduate, or College Graduate • Previous customer service experience in BPO, call center, or other customer-facing roles is an advantage • Comfortable navigating computer systems, applications, and multiple tools • Strong English communication skills, both verbal and written • Ability to handle challenging customer interactions and provide effective solutions in a professional manner • Strong customer service orientation with excellent communication, empathy, and active listening skills

🏖️ Benefits

• Project-based full-time employment • Use Your Own Device