Customer Experience Specialist

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Handle high-volume customer inquiries via email and phone • Resolve issues related to KYC onboarding, transaction status, and digital asset operations • Analyze production logs, dashboards, and transaction flows to identify root causes • Resolve complex, financially sensitive problems • Deliver clear, professional, and empathetic customer responses • Follow up on open items and coordinate across internal teams for escalations • Own tickets through final resolution • Document operational context and contribute to team runbooks • Provide constructive feedback to improve workflows

🎯 Requirements

• 2+ years of customer-facing support experience in FinTech, crypto, banking, or payments • Exceptional spoken and written English communication skills • Proven ability to troubleshoot complex, financially sensitive transaction issues and read operational logs • Proficiency with modern support tools (e.g., Zendesk, Intercom, or similar platforms) • Ability to work full-time U.S. business hours from the Philippines • Direct exposure to digital assets, blockchain transactions, or KYC/AML onboarding workflows

🏖️ Benefits

• Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)