Customer Support Specialist

🔥 5 minutes ago

🌐 Philippines, Pakistan – Remote

🇵🇭 Philippines – Remote 🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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X UP Brands

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

X UP Brands is a consumer-brand operator that builds, scales, and acquires high-performance Amazon and direct-to-consumer brands. They develop products, run Amazon optimization, manage supply chain, creative, and customer experience entirely in-house, using data-driven execution and rapid iteration to grow niche products into category leaders. Services include brand acquisition, brand development, Amazon marketplace optimization, DTC product innovation, and strategic consulting for founders and partners.

📋 Description

• Serve as the primary point of contact for customers across multiple support channels. • Answer inbound customer calls and provide real-time resolutions. • Manage customer inquiries through email, live chat, and social media in ReAmaze using macros, rules, and internal notes. • Track orders, process returns, issue refunds, and manage exchanges using e-commerce backends such as Shopify and WooCommerce. • De-escalate frustrated customers and turn negative experiences into positive outcomes. • Coordinate with fulfillment, shipping, and product teams regarding delayed shipments, missing packages, and inventory issues. • Identify recurring customer issues or product flaws and report them to management.

🎯 Requirements

• 1–3 years of proven experience in customer support, specifically within the e-commerce industry. • Hands-on, practical experience using ReAmaze is heavily preferred. • Comfortable with ReAmaze’s unified inbox, chat workflows, and integrations. • Highly comfortable handling live phone calls. • Excellent vocal tone, active listening skills, and ability to articulate solutions clearly. • Strong familiarity with e-commerce platforms such as Shopify and Magento and their integration with customer service workflows. • Flawless written and verbal communication skills. • Ability to adapt tone to match the brand’s voice. • Resourceful problem-solving ability for complex logistics or payment issues.

🏖️ Benefits

• Competitive compensation package. • 10 local paid holidays and 10 paid days off. • Opportunities for professional growth and development in a dynamic, high-growth environment. • Health Insurance