Customer Service Representative – Shopify

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Manage and respond to customer inquiries across email, social media, and chat • Assist with order processing, tracking, cancellations, and changes • Collaborate with the logistics team to resolve delivery issues • Handle lost parcels by liaising with logistics providers, tracing packages, resolving disputes, and recovering fees when applicable • Process wholesale orders and enquiries, including invoicing, status updates, and relationship management • Maintain customer and wholesale account records, including order history, returns, and interactions • Process subscription cancellations, issue refunds, and adjust subscriptions according to company policies • Maintain product knowledge and provide information on specifications, availability, and compatibility • Identify upselling and cross-selling opportunities • Use Gorgias to manage and streamline customer inquiries and suggest workflow improvements • Collaborate with logistics, operations, and wholesale teams to support order fulfilment and customer outcomes • Manage influencer deliveries, uploads, and reporting using Carton Cloud • Facilitate return-to-sender consignments • Identify opportunities to improve service processes and customer experience • Undertake additional role-related tasks as required

🎯 Requirements

• Bachelor’s degree in Business, Communications, Customer Service, or a related field (or equivalent practical experience) • 2+ years of customer service experience within an e-commerce environment • Wholesale support experience highly regarded • Experience with Shopify (highly desirable) and Gorgias • Familiarity with other e-commerce and logistics tools is a plus • Excellent written and verbal communication skills • Ability to manage complex enquiries empathetically and clearly • Strong troubleshooting and problem-solving skills for logistics and order management • Highly organized, able to manage competing priorities and high volumes of enquiries effectively • Keen attention to detail, ensuring accuracy in order processing and customer records • A proactive, customer-first mindset with a commitment to delivering positive outcomes • Adaptability to thrive in a fast-paced, dynamic e-commerce environment, with a willingness to learn and grow

🏖️ Benefits

• Permanent work from home • Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs