Customer Support Specialist – US Hours

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 ₱45k - ₱50k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Traild

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Seed on 2019-02

SaaS • Fintech • B2B

Traild is a B2B SaaS company that provides accounts-payable automation and integrated payment solutions for businesses. Its platform automates invoice capture, coding, PO matching, approvals, vendor verification, e-invoicing, and statement reconciliation while embedding AI-driven fraud and error detection. Traild Pay enables secure, multi-currency payments and a vendor portal, and the product offers deep, plug-and-play integrations with leading ERPs (NetSuite, SAP Business One, Acumatica, Xero, MYOB, IFS, SYSPRO). The company emphasizes fraud-prevention-first design, real-time ERP visibility, and industry-specific handling for sectors like manufacturing, construction, healthcare, distribution, agriculture, and energy.

📋 Description

• Serve as the first point of contact for clients via email, chat, and phone • Own client conversations and issues from start to finish • Troubleshoot software issues by asking questions, analyzing problems logically, and working through solutions with clients • Explain how Traild works so clients build confidence and independence • Collaborate with Product and Engineering teams to drive issues through resolution • Maintain client communication throughout issue resolution • Identify recurring issue patterns and provide feedback to improve the product

🎯 Requirements

• 2+ years in a B2B customer support role within a SaaS company • Experience supporting business clients through real software issues • Warm, clear, and confident communication across calls, emails, and online chat • Ability to think on your feet and adapt to client needs • Comfortable working through software problems methodically and knowing when to escalate • Experience with ERP, accounting, or financial workflow software is a big plus, including SYSPRO, Acumatica, IFS, Xero, or NetSuite • Ability to thrive in a fast-moving startup environment and take initiative • Must work US business hours, with a preferred local start time of 9pm

🏖️ Benefits

• Night shift differential • Night shift performance bonus • Remote, hybrid and flexible working options • Global team