Customer Service Representative

Job not on LinkedIn

🔥 21 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Limitlessli

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Limitlessli is a company that specializes in providing offsite staffing solutions for healthcare facilities. They offer customized staffing services for clinical and non-clinical roles, aiming to reduce operational costs and enhance efficiency. With a focus on remote staffing, Limitlessli supports healthcare operations by ensuring compliance with CMS, DOH, and other regulatory agencies through their Active Review Protocols (ARPs™). They provide MDS consulting services and cater to a wide array of healthcare settings including skilled nursing facilities, home healthcare, urgent care centers, and telehealth, among others. Their solutions are designed to increase ROI, offer scalable staffing options, and minimize stress for their clients.

📋 Description

• Serve as a primary point of contact for customers via phone, email, and other communication channels • Respond to inquiries regarding orders, products, deliveries, invoices, and accounts • Assist with placing, modifying, tracking, or canceling orders • Monitor order and delivery status and provide timely customer updates • Coordinate with drivers, warehouse personnel, and internal teams to resolve delivery issues, shortages, damages, delays, and other concerns • Investigate and resolve customer complaints professionally and efficiently • Enter and update customer, order, and delivery information in company systems • Follow up on outstanding customer requests and ensure timely resolution • Maintain accurate records of customer interactions, concerns, and resolutions • Build positive customer relationships through professional, friendly, and reliable service • Escalate complex issues to the appropriate team or manager • Support other administrative and customer service activities as required

🎯 Requirements

• Previous experience in Customer Service, Call Center, Order Management, Logistics, Distribution, or a similar role is preferred • Excellent verbal and written communication skills • Comfortable handling a high volume of customer inquiries via phone and email • Strong problem-solving skills and ability to remain calm and professional in challenging situations • Highly organized with strong attention to detail • Ability to multitask and manage multiple customer requests simultaneously • Comfortable working in a fast-paced environment • Basic to intermediate computer skills, including Microsoft Office or Google Workspace • Experience using CRM, order management, ERP, or ticketing systems is an advantage • Previous experience in logistics, food distribution, wholesale, delivery services, or a similar industry is preferred but not required • Proactive attitude and willingness to work closely with different teams to resolve customer issues • Reliable computer and noise-canceling headset • Second monitor • Stable internet connection • Backup internet connection • Ability to work US Eastern Standard Time (EST), 9am to 6pm

🏖️ Benefits

• Remote work from home • Flexible remote working environment • Collaborate with an international team • Reliable computer and noise-canceling headset required as work equipment • Second monitor for enhanced productivity • Stable internet connection • Backup internet connection