Customer Service, Dispatcher

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 ₱45k - ₱52k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily • Obtain and upload before-and-after photos for junk removal jobs via Odoo • Update job details, completion statuses, and supporting documentation in Docket and eventually the custom internal system • Monitor and manage tickets tagged as “confirmation required,” ensuring timely follow-up and resolution • Communicate with vendors and customers to gather missing information or clarify job details • Support vendor-related tasks such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets • Escalate issues or incomplete confirmations to the Operations Director or relevant internal contacts • Identify, qualify, and negotiate with vendors for Junk Removal and Dumpster Rental jobs

🎯 Requirements

• Excellent verbal and written English communication skills — neutral, clear, and professional tone is essential • Strong attention to detail and data accuracy • Ability to multitask and manage daily call and email volumes efficiently • Experience in customer service, vendor coordination, or administrative support • Comfortable working in a fast-paced, operations-driven environment • Reliable internet connection and a computer with a quality microphone and noise-canceling headset • Ability to handle escalations or resolve minor vendor issues independently • Experience communicating with customers and vendors • Experience negotiating rates • Experience in dispatching, field service coordination, or logistics (nice-to-have) • Familiarity with RingCentral or other CRM/ticketing tools (nice-to-have) • Must be currently residing in the Philippines and legally authorized to work there

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs