Customer Support, Virtual Assistant

🔥 7 minutes ago

🌐 Philippines, South Africa – Remote

🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote

💵 $900 - $1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Respond to customer questions and support requests via email and other communication channels • Help customers troubleshoot basic technical issues, including logging in, accessing platforms, setting up 2FA, navigating software, and screen sharing • Guide customers through problems patiently and clearly • Gather information about issues and investigate problems before escalating when necessary • Provide a friendly, reassuring customer experience • Attend and take notes during internal and client meetings • Organise incoming requests, follow-ups, and action items • Track tasks and ensure important follow-ups are completed • Assist with general administrative organisation and day-to-day business support • Help the business owner stay organised and focused by taking ownership of routine requests • Review meeting transcripts and use AI tools such as Claude to identify action items and follow-ups • Turn unstructured information into clear, organised tasks • Use AI to improve workflows and reduce manual administrative work • Explore and learn new AI and productivity tools as required

🎯 Requirements

• Excellent written and spoken English • Previous experience in customer support, virtual assistance, administration, or a similar role • Comfortable troubleshooting basic technical issues • Confident navigating software, logins, 2FA, screen sharing, and online platforms • Strong communication and problem-solving skills • Highly organised with excellent attention to detail • Patient and empathetic when dealing with customers who may struggle with technology • Curious and willing to learn new systems and software quickly • Comfortable working independently and taking initiative • Experience using Salesforce (nice to have) • Experience with HubSpot (nice to have) • Experience with Monday.com (nice to have) • Experience with Microsoft Teams (nice to have) • Previous experience working with AI tools such as Claude or ChatGPT (nice to have) • Experience supporting customers within the construction, technology, or consulting industries (nice to have)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM