Case Management Support Specialist – Early Intervention

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Open and set up new cases promptly and accurately in case-management systems • Review referrals and enter demographics, contact information, provider details, service information, and relevant dates • Upload, label, organize, and maintain required case documentation • Review records for missing, incomplete, outdated, or conflicting information and follow up with appropriate parties • Review, enter, and update service authorizations • Monitor pending, missing, incorrect, and expiring authorizations • Compare authorization information against service plans and provider schedules to identify discrepancies • Follow up with coordinators, providers, EI Hub contacts, and internal teams to obtain corrections or updated authorization information • Escalate urgent authorization issues that may impact services or delay billing • Communicate with the Billing Department regarding authorization changes, provider assignments, service dates, documentation status, claim holds, and denials • Research outstanding billing items and assist with resolving issues • Provide billing staff with accurate case information and supporting documentation • Monitor coordinator email accounts and follow up with providers regarding missing, late, incomplete, or inaccurate session notes • Track outstanding provider documentation and productivity items • Follow up on missing or expired prescriptions and scripts • Monitor progress reports and follow up on upcoming, overdue, incomplete, or incorrect reports • Maintain accurate tracking logs of outreach attempts, responses, outstanding items, and resolutions • Keep case records, tracking logs, status fields, and document folders accurate and up to date • Review assigned work queues and outstanding-item reports daily and prioritize tasks by urgency and deadlines • Communicate professionally with providers, physician offices, coordinators, billing teams, families, and internal staff • Provide regular updates on outstanding items and case status • Identify and escalate barriers, service risks, complaints, negative reports, and unresolved discrepancies • Assist with audits, case reviews, reports, and other administrative tasks • Maintain strict confidentiality and comply with HIPAA and applicable privacy requirements

🎯 Requirements

• Previous administrative experience in healthcare, home care, therapy, Early Intervention, case management, or a related environment is strongly preferred • Experience with authorizations, billing follow-up, clinical documentation, prescriptions, or provider coordination is preferred • Strong written and verbal English communication skills • Excellent attention to detail, organization, follow-through, and time-management skills • Ability to review and compare service plans, authorizations, prescriptions, session notes, and progress reports for accuracy and completeness • Comfortable communicating by email and phone with healthcare providers, physician offices, internal departments, and other stakeholders • Proficient with Microsoft Office, email, spreadsheets, shared trackers, and electronic case-management systems • Comfortable working with high-volume workloads and managing multiple cases and deadlines simultaneously • Ability to work independently during designated U.S. business hours while collaborating effectively with a team • Must be comfortable handling confidential information and adhering to HIPAA requirements • Strong persistence and professionalism when following up on outstanding items • Desktop computer with at least one external monitor required

🏖️ Benefits

• Independent Contractor arrangement • Remote work setup • Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–12:30 PM schedule • 45-minute unpaid break, Monday–Thursday