Customer Service Representative, Mandarin Bilingual

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 $760 - $980 / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Manage inbound and outbound calls • Resolve customer concerns effectively and efficiently • Build sustainable relationships and trust with customer accounts through open and interactive communication • Ensure customer satisfaction in every interaction • Keep records of customer interactions • Process and update customer accounts and file documents • Follow communication procedures, guidelines, and policies • Engage customers proactively • Perform ad hoc tasks

🎯 Requirements

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy and familiar with desktop sharing, cloud services, CRM, and VoIP • Experience with word-processing software and spreadsheets, such as MS Office • Knowledge of online calendars and scheduling, such as Google Calendar • USB headset with noise cancellation feature • Working webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main internet service speed of at least 25 Mbps cable connection • Backup internet service speed of at least 10 Mbps • Ability to work US work hours

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay • Affiliate Marketing Program with earnings of up to $30 if your referral is hired