Customer Experience Specialist

Job not on LinkedIn

🔥 3 hours ago

🇵🇭 Philippines – Remote

💵 $1.5k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Americanflat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🛍️ eCommerce

Retail • eCommerce • Home Goods

Americanflat is a retailer specializing in home décor, specifically offering a wide range of picture frames, wall art, and artistic shower curtains. The company provides a variety of frames by type, size, and color, as well as an assortment of shower curtains in different styles and colors. With a focus on design and quality, Americanflat aims to enhance the home interiors of its customers. Orders over $150 qualify for free shipping, and the company emphasizes excellent packaging and customer satisfaction.

📋 Description

• Own a daily queue of customer contacts across email, chat, and marketplace messaging • Investigate order and shipping problems using carrier systems, warehouse records, tracking data, and marketplace dashboards • Own cases through resolution, including warehouse follow-ups and customer updates • Process replacements, refunds, and reships • File damage and loss claims with the appropriate party • Follow guidelines for approving refunds/replacements and escalating exceptions • Identify recurring product and shipping patterns and escalate them with evidence • Respond to buyers on Amazon, Walmart, Target, Michaels, Macy's, and Shopify within platform rules and response-time windows • Protect account health metrics, including response time, defect rate, valid tracking, and on-time delivery • Handle returns and A-to-z/claim situations • Review Zendesk AI-handled conversations and flag missed answers • Verify AI-generated answers before making customer commitments • Write and maintain help center articles • Help define which issues the AI resolves and which are routed to a human • Use queue insights to improve automation • Write clear, warm, and specific customer replies • Take ownership of service failures and protect review ratings and repeat purchase rate

🎯 Requirements

• Excellent written English; fluent, natural, and comfortable adjusting tone to the situation • 1+ year in customer support, e-commerce operations, or a similar role, or a strong case for why you'll be great at this without it • Comfortable in spreadsheets, including filtering, lookups, and reading tracking or order exports without help • Genuinely investigative approach • Reliable internet • Quiet workspace • Availability during US business hours • Experience with Zendesk, Gorgias, or a similar helpdesk is nice to have • Experience with Amazon Seller/Vendor Central, Walmart Seller Center, or Shopify is nice to have • Familiarity with carrier tracking, claims processes, or 3PL workflows is nice to have • Experience working with AI tools in a support context is nice to have

🏖️ Benefits

• Full-time remote work • Competitive compensation for your market, paid reliably • Structured onboarding • Real exposure to e-commerce operations, logistics, marketplaces, and AI tooling • Room to grow into senior CX, operations, or quality roles as the company scales