Customer Care Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Telos Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📱 Media

📚 Education

🌍 Social Impact

Media • Education • Social Impact

Telos Media is a content company that creates and distributes educational and socially-minded media to build a wiser world. It produces naturally viral video content and operates multiple channels and brands, growing thriving communities and reaching millions of viewers worldwide. Telos Media focuses on translating and localizing its content to expand global reach, plans to launch new channels, and leverages subscriptions and owned storefronts to engage audiences and drive impact.

📋 Description

• Respond to customer questions through email within 24 hours and through other platforms such as Kickstarter when relevant • Fully resolve and act on every customer issue within 3 working days • Manage and organize support tickets so nothing gets lost • Review orders in Shopify and understand what’s happening with each one • Process and track orders • Coordinate with the 3PL team on fulfilment, shipping and tracking • Follow up on delayed, missing or incorrect orders • Own customer problems from start to finish and ensure resolution when involving others • Keep customers updated so they never have to chase the company for an answer • Spot recurring customer problems and suggest ways to fix underlying issues • Help improve support systems and automate repetitive work • Escalate bigger issues when needed while using judgment to solve everyday problems • Help improve the customer care philosophy based on emerging customer concerns

🎯 Requirements

• 2–3+ years of customer service or customer support experience • Strong Shopify knowledge • Experience handling customer support through email • WhatsApp experience is a bonus • Excellent written communication • Very organized and detail-oriented • Good at figuring things out instead of waiting for someone to tell you what to do • Calm and thoughtful when dealing with frustrated customers • Able to make sensible decisions without needing approval for every little thing • Comfortable working in a fast-moving e-commerce business • Strong understanding of fulfilment and shipping processes • Able to troubleshoot common issues with orders, tracking, delays and deliveries • Experience managing a high volume of customer service tickets while keeping responses timely and organised • Must be online from 10 AM–2 PM Philippine time for team and customer coverage • Full-time availability

🏖️ Benefits

• Flexible working hours around the required 10 AM–2 PM Philippine time coverage window • No regular evening work