Customer Support Specialist – Order & Ticket Support

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Monitor and resolve overnight email and help-desk tickets across supported brands • Prioritize urgent requests, including cancellations, address changes, and last-minute order changes • Execute real-time order cancellations in the Order Management System • Place temporary holds on late-night orders to prevent premature shipment • Flag and hand off complex cases to the US team with clear notes • Provide live phone support during the morning handoff window when call volume peaks

🎯 Requirements

• Experience handling customer support by email or ticketing system • Comfort working independently overnight and making real-time calls under time pressure • Strong written English • Willingness to work a fixed shift through the busy holiday season • Openness to learning an Order Management System and softphone tools • Prior OMS or order/fulfillment platform experience is a plus, not required • Retail or e-commerce support background is a plus, not required • Prior remote or BPO customer support experience is a plus, not required

🏖️ Benefits

• Full training, including 2–3 weeks of live US daytime shadowing • Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces • Work with international clients and global brands • Close-knit, collaborative team environment • Continuous learning and development • Vibrant and inclusive culture