Customer Experience Specialist

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aviron Interactive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎮 Gaming

🔧 Hardware

💰 $18.6M Series A on 2022-02

Fitness • Gaming • Hardware

Aviron Interactive is a fitness technology company focused on creating interactive and engaging workout experiences. They offer a range of innovative fitness equipment, including bike rowers, treadmills, and rowing machines that feature adaptive resistance and immersive gameplay elements. Their flagship products include a connected rower with a 22” HD touchscreen and the world's first gamified treadmill, designed to make fitness enjoyable and habit-forming. Aviron Interactive prioritizes customer satisfaction with offerings such as a 30-day risk-free trial, a 10-year frame warranty, and free shipping and returns. The company aims to use game psychology and expert-designed workout programs to create lasting fitness habits.

📋 Description

• Build and maintain a strong understanding of all Aviron products, support channels, and company policies and terms • Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media • Resolve customer issues with empathy, clarity, and efficiency • Escalate or route technical issues to the Tech Support team when appropriate • Process orders, cancellations, returns, and verify customer account information as needed • Submit and manage shipping claims and delivery-related escalations • Identify recurring customer issues, gaps, or inefficiencies • Share feedback to improve support processes, tools, and the overall customer experience • Educate prospective members on Aviron hardware and software features through live video product demos • Support cross-functional and ad hoc projects as needed

🎯 Requirements

• 1+ year of experience in a customer service, customer support, or equivalent role • Excellent written and verbal communication skills in English, including comfort on live video calls with North American customers • Ability to effectively manage time, multitask, and reprioritize in a high-volume, fast-paced environment • Strong typing speed and accuracy, particularly in live chat environments • Analytical and logical approach to problem-solving • Experience working with CRM systems • Experience with NetSuite is an asset • College diploma or university degree preferred, but equivalent experience will be considered • Must have a private, quiet workspace suitable for customer calls and video demos • Must have reliable high-speed home internet, with a backup connection such as mobile data • Must have a plan for power interruptions, such as a UPS or backup power source • Must be able to work the overnight Philippine schedule on a sustained basis • Role must be based within the Philippines

🏖️ Benefits

• 2 weeks paid vacation • Sick leave and personal days • Health benefits • Paid CAD holidays • Computer and headset • $25/month for internet coverage • Private, quiet workspace suitable for customer calls and video demos • Reliable high-speed home internet, with a backup connection such as mobile data • A plan for power interruptions, such as a UPS or backup power source • Opportunities for personal and professional growth • Ample support and resources, including budget, to complete work