Customer Support, Executive Assistant

🔥 21 hours ago

🇵🇭 Philippines – Remote

💵 ₱45k - ₱60k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Manage customer inquiries through Gorgias and other support channels • Review and QA AI-generated responses before they are sent to customers • Handle order status, WISMO, refunds, missing or delayed shipments, and product questions • Process refunds and order adjustments through Shopify • Investigate customer issues and coordinate with internal teams or vendors • Follow up on open issues until fully resolved • Maintain fast response times and help prevent ticket backlogs • Identify recurring customer issues and suggest process improvements • Coordinate with the 3PL on missing, delayed, or incorrect shipments • Support wholesale and bulk orders • Coordinate retail purchase orders and related documentation • Create and QA invoices and other order-related documents • Follow up with vendors and internal stakeholders • Help monitor inventory or fulfillment issues affecting customers • Escalate important issues proactively • Provide day-to-day administrative support to company leadership • Manage and follow up on action items, requests, and outstanding tasks • Organize meetings, schedules, information, and priorities • Coordinate with team members, vendors, suppliers, agencies, and external partners • Prepare documents, reports, invoices, and other business materials • Help keep projects and operational initiatives moving forward • Conduct research and gather information • Assist with email, Slack, and other business communications • Support ad hoc personal or business-related leadership tasks

🎯 Requirements

• 2+ years of experience in customer support, executive assistance, operations, or a similar role • Experience working with 3PLs, shipping, fulfillment, or order management • Experience with wholesale or retail orders • Experience with Amazon or other marketplaces • Strong written and verbal English communication skills • Experience working directly with customers and/or business stakeholders • Highly proactive with strong ownership and follow-through • Able to work independently without needing step-by-step instructions • Strong organizational and time-management skills • Excellent attention to detail and accuracy • Comfortable handling multiple priorities and switching between different types of tasks • Strong problem-solving skills and good judgment on when to resolve, follow up, or escalate • Comfortable working with technology, new systems, and AI-assisted tools • Customer-service mindset with a professional and personable communication style • Comfortable working in a fast-paced startup or entrepreneurial environment • Experience creating invoices or handling basic administrative/operations tasks • Experience using Slack, Google Workspace, and other productivity tools • Experience working with AI tools for customer support or administrative work • Must be currently residing in the Philippines and legally authorized to work there • Must have a reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL)