Customer Support Specialist, Travel Agency

🔥 7 minutes ago

🌐 Philippines, Brazil, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇧🇷 Brazil – Remote 🇺🇸 United States – Remote 🇲🇽 Mexico – Remote

💵 $200 - $500 / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Purely Optimal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

🧘 Wellness

Healthcare • Food & Beverage • Wellness

Purely Optimal is a health and nutrition company focused on providing high-quality dietary supplements to enhance energy, vitality, and overall well-being. The company offers a wide range of products, including weight loss supplements, probiotics, collagen peptides, and keto diet pills, all formulated with pure and natural ingredients. Purely Optimal emphasizes the importance of pure quality ingredients and aims to support optimal health and wellness for its customers. It provides supplements targeted at various health categories such as immune support, joint health, and anti-aging, and is supported by a professional medical team to ensure product efficacy and safety.

📋 Description

• Handle email inquiries, triage the inbox, prioritize, and resolve member tickets • Support members via email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing • Guide members through the platform and resolve issues at first contact where possible • Verify identities and securely handle account details • Coordinate with operations and suppliers on booking and at-property issues • Escalate appropriate cases at the appropriate time • Maintain canned responses and help content • Identify recurring issue patterns and flag root causes to the operations team

🎯 Requirements

• Travel industry experience required, including experience at an OTA, travel agency, airline, hotel, or booking platform • 1–2+ years in customer or member support, ideally email-based or in a ticketing environment • Excellent written and spoken English • Strong writing skills and ability to explain complex topics simply • Calm and empathetic under pressure with a solutions-first mindset • Organized and detail-oriented; able to manage a busy ticket queue • Comfortable learning helpdesk, CRM, and booking tools • Reliable internet connection and quiet, professional remote workspace • Availability to work Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time • One-minute video required as part of the application

🏖️ Benefits

• Remote-first with a flexible, results-driven culture • Room to grow into senior support or operations as the company scales • Direct line to the operations team, with influence on process improvements • Full-time freelance engagement on a monthly invoice • Training period with daytime schedule overlap before transitioning to the standard EST shift