Customer Service Representative

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Assist clients in delivering excellent service to partner brands • Provide product and service information and resolve product and service concerns • Drive customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge • Answer incoming calls and emails courteously and efficiently • Provide information concerning orders, catalog inquiries, returns, pricing, freight quotes, and lead times • Enter customer notes and order-related information into the computer system • Collect customer comments regarding product suggestions, catalog changes, service problems, and compliments • Follow up with customers on pending items or items in question and notify customers of delays • Provide additional information regarding Evans' products or services • Notify the Customer Service Manager of unresolved issues • Collaborate constructively with co-workers, customers, and others to address problems and find practical business solutions • Perform other duties as assigned

🎯 Requirements

• A highly proficient communicator in both spoken and written English • Strong customer service orientation • Excellent problem-solving and analytical skills • Strong organizational and time management skills • Ability to function well in a high-paced and at times stressful environment • Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management experience • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience with inbound and outbound calls, customer retention, and inside sales is preferred • Familiarity with CRM systems and practices

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth