L2 Technical Support

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Tackle complex hardware/software issues, manage permissions, and optimize incident handling. • Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity) • Managing user permissions (Active Directory, Exchange, SaaS apps) • Investigating recurring incidents & applying known solutions • Escalating unresolved cases to L3 or vendor support • Assisting in minor system/application deployments

🎯 Requirements

• Strong knowledge of networking (TCP/IP, DNS, VPN) • Experience with system administration (Windows Server, Linux) • Familiarity with ITIL processes (Incident, Problem Mgmt.) • Scripting (PowerShell, Bash) for automation is a plus • Analytical & problem-solving skills

🏖️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.