Application Support Analyst

🕒 July 24

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Provide deep technical support for LaSalle's custom-built applications and data platforms • Investigate and resolve escalated business incidents within defined SLA targets • Reproduce issues in non-production environments and coordinate bug fixes and hotfixes with development teams • Own incident resolution end-to-end, including root cause documentation and post-incident review • Query and analyze SQL/NoSQL databases to identify data integrity issues, failed jobs, and processing anomalies • Monitor platform health dashboards and identify performance degradation or service disruptions • Support UAT and regression testing for patches and platform releases • Triage environment-level issues with infrastructure and cloud teams, including connectivity, hosting, and authentication issues • Liaise with software engineers, data engineers, and product owners to coordinate timely fixes • Facilitate incident bridge calls during major incidents and prepare summaries for business stakeholders • Provide incident reports and root cause analysis documents following P1/P2 incidents • Advise analysts on troubleshooting approaches and update runbooks • Drive problem management initiatives to eliminate recurring root causes • Propose and implement permanent fixes or workarounds to reduce ticket volume • Maintain and enhance technical runbooks, escalation trees, and support playbooks • Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field • 3–5 years of experience in application support, software engineering, or data operations, ideally within financial services • Some SQL skills, including ability to write queries across relational databases • Experience using application monitoring and logging tools such as Datadog, Splunk, or Azure Monitor • Ability to perform root cause analysis and produce clear RCA documentation • Strong written and verbal communication skills • Ability to present technical findings to non-technical stakeholders • Experience with Agile/DevOps delivery models and change management processes • Preferred: exposure to real estate investment platforms, portfolio management systems, or financial reporting tools • Preferred: experience with cloud platforms, especially Microsoft Azure • Preferred: ITIL Intermediate certification or equivalent • Preferred: familiarity with LaSalle proprietary tools or JLL enterprise platforms

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities