Associate Technical Support Engineer L1 – EP, Security

🕒 July 22

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Build and expand upon professional excellence in support service to all customers • Ensure customer delight by meeting or exceeding internal KPI targets and expectations • Play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships • Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets

🎯 Requirements

• Excellent knowledge of major operating systems - Windows, macOS & Linux • Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc) • Understanding of Encryption - SSL/TLS, Types of Certificates • Basic Windows Administration, including Active Directory & Group policies • Hands-on experience with Patch Management, Application Troubleshooting • Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs) • Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications • Familiar with Windows firewall concepts • Excellent written and verbal communication skills

🏖️ Benefits

• competitive industry salaries • comprehensive benefits packages • inclusive environment • positive impact on the community • internal mobility and professional growth