Service Desk Agent

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Provide Level 1 IT service desk support for the organization • Support KMD hardware • Handle password and access requests • Provide KMD application support • Manage tickets via Halo ITSM • Perform incident and request management • Perform escalation management • Communicate with teams via Microsoft Teams and email • Resolve technical problems and answer internal customer queries • Diagnose, identify, isolate, and analyse problems • Route issues to Level Two support and specialist teams when needed • Report major incidents • Liaise with KMD Brands employees and operations departments • Follow communication plans to report issues and resolutions • Maintain the knowledge base and create or update at least one article monthly

🎯 Requirements

• Level 1 IT service desk support experience or capability • Ability to resolve technical problems and answer queries by telephone or self-service ticket • Knowledge of software, network, and system/application access support • Ability to diagnose, identify, isolate, and analyse problems using records • Ability to route calls to Level Two support, application, or system support specialists • Ability to report major incidents • Ability to liaise with employees and operations departments • Ability to follow communication plans for reporting issues and resolutions • Ability to maintain and update a knowledge base • Ability to contribute at least one knowledge base article per month • Ability to work an AEST shifting schedule with daylight savings

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • World-class office spaces • Continuous learning and development • Engaging employee programs