Customer Success AI Architect

🕒 May 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations. • Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack. • Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack. • Serve as the AI expert, partnering with Enterprise Systems and Architecture teams to define and enforce data models. • Leverage Customer data to power AI-driven insights and workflows. • Stay ahead of AI and GTM technology trends by rapidly evaluating and testing new tools and approaches.

🎯 Requirements

• 5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS • Strong hands-on experience with AI/ML, LLMs, and automation frameworks • Deep experience with Salesforce and modern GTM tech stacks • Strong technical skills (e.g., Python, APIs, integrations, data workflows) • Proven ability to design and deploy AI-driven solutions in business environments • Strong understanding of Customer Success processes and revenue operations • Ability to translate business problems into scalable technical solutions • Experience working cross-functionally with business and technical stakeholders • Highly autonomous, self-directed, and comfortable operating as a senior individual contributor • Curiosity and passion for applying AI to real-world business problems

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials