Customer Success Manager – IAM/IGA

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Own the Relationship: Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation. • Drive Retention: Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization. • Identify Expansion: Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities. • Collaborate Cross-Functionally: Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks. • Analyze & Optimize: Monitor and analyze product utilization trends, translating data into actionable recommendations for both the customer and Saviynt’s product teams. • Partner Alignment: Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes. • Enablement: Plan and deliver customer education sessions on new product features, releases, and identity strategies. • Advocate Internally: Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt’s product and engineering teams. • Sales Alignment: Partner with the Sales team during late-stage sales cycles to ensure a smooth transition and orientation process for onboarding customers.

🎯 Requirements

• 5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts. • Solid understanding of Identity and Access Management (IAM) preferred; experience in cybersecurity, governance, or compliance is a strong asset. • Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments. • Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike. • Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes. • A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence. • Ability to travel to customer sites as needed (up to 50%).

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials