Senior Director, Customer Success – APJ

🕒 June 12

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Private Equity Round on 2021-09

Healthcare • Consulting • Logistics

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Develop and execute a comprehensive Customer Success strategy • Establish clear goals and KPIs for the Customer Success team • Collaborate with executive leadership to ensure initiatives support company goals • Lead, mentor, and grow a high-performing Partner Success team • Build and maintain strong, long-lasting relationships with key partners • Monitor and analyze partner success metrics • Own and drive the renewal and expansion numbers • Advocate for partners internally • Develop and execute partner training and enablement programs

🎯 Requirements

• 12+ years of experience in Customer Success or related roles • 4+ years in a leadership role within a cybersecurity SaaS company • Knowledge and experience in Identity and Access Management (IAM) preferred • Strong knowledge of cloud, hybrid, and on-premise IT architectures • Proven experience in a senior Customer Success leadership role • Demonstrated success in building and leading high-performing teams • Strong strategic thinking and problem-solving skills • Excellent communication and interpersonal skills • Experience with customer success platforms such as Gainsight

🏖️ Benefits

• Growth and learning opportunities • Positive work environment • Equal opportunity employer