Customer Success Representative

🔥 52 minutes ago

🏰 Missouri, Texas – Remote

🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SBA Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📡 Telecommunications

💰 Private Equity Round on 1997-01

Telecommunications

SBA Communications is a leading provider of wireless communications infrastructure. The company specializes in developing, leasing, and managing communications infrastructure, including towers, small cells, and distributed antenna systems. They operate in various markets including the United States, Central and South America, and Africa. SBA Communications provides services to both private and public networks, catering to property owners and investors with site development, construction, and leasing services. Their business model supports connectivity solutions that enhance public safety and network accessibility.

📋 Description

• Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment • Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners • Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability • Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction • Serve as the primary point of contact and escalation for assigned customer accounts • Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance • Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities • Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions • Process customer-requested change orders accurately and in a timely manner • Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations • Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress • Maintain project trackers and status reports to monitor milestones, timelines, and deliverables • Identify and communicate risks or delays proactively to all relevant stakeholders • Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives • Ensure customer information is accurate, current, and complete within the CRM platform • Support the sales team in identifying upsell and cross-sell opportunities within existing accounts

🎯 Requirements

• 3–5 years of experience in customer success, account management, or client services • 3–5 years of experience in the telecommunications industry, with specific exposure to Multi-Family segment is preferred • Excellent verbal and written communication skills with the ability to engage effectively at all levels • Strong interpersonal skills and demonstrated ability to build lasting professional relationships • Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments • Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms) • High attention to detail with consistent follow-through on commitments and deliverables • Ability to manage multiple accounts and projects simultaneously with strong organizational skills • Bachelor’s degree in Business, Finance, or Marketing or relevant experience • Familiarity with ISP partnership management and SLA oversight • Exposure to Accounts Receivable processes and basic financial reporting

🏖️ Benefits

• Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees) • 401K with a generous company match • Employee Stock Purchase Plan offering company stock at a discount • Access to a dedicated Health Concierge service • Generous Paid Time Off (PTO) package • Paid holidays • Paid volunteer hours • Tuition reimbursement • Support for professional certifications • Wellness reimbursement program