ScalableOS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
Customer Service Representative
Job not on LinkedIn
November 26
ScalableOS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
📋 Description
• Generate accurate invoices based on shipment details and rate agreements. • Review completed delivery paperwork for accuracy and billable accessorial charges. • Ensure all billing is completed on time (daily/weekly cycles). • Resolve billing discrepancies with internal teams or customers. • Enter domestic freight orders into the TMS or internal systems. • Ensure all shipment details are complete (weight, dimensions, service type, etc.). • Maintain order accuracy to prevent service or billing issues. • Assist with entering rate quotes into the system. • Follow up on incomplete quote requests or missing information. • Collaborate with sales and operations to ensure quote accuracy and timeliness.
🎯 Requirements
• 1+ year of billing or order entry experience in transportation/logistics. • Strong understanding of U.S. domestic freight (LTL, FTL, or air). • Excellent data entry skills and high accuracy. • Strong attention to detail and ability to work independently. • Familiarity with TMS or ERP platforms preferred. • Comfortable working with spreadsheets, rate tables, and documentation. • Positive attitude and strong communication skills.
🏖️ Benefits
• Full Philippine statutory benefits • 13th Month Pay • De Minimis Allowance • Night Shift Differential Pay • Paid Time Off (PTO) • Health Insurance • Life Insurance (up to ₱3M coverage) • Company-provided equipment
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