Tier 3 Client Support Engineer

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November 14

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Respond to escalated issues from CSE and Remote Support teams in a timely fashion • Ownership and follow up of pending issues to resolution • Management of multi-tenant hosted Citrix platform in a team based environment. • Respond and action alerts from centralized management system to maintain health of platform • Management of VMware virtualized environment in a team-based environment. • Management of multi-tenant hosted Exchange platform in a team based environment. • Management and maintenance of physical datacenter resources. • Work with vendors and other service providers to resolve client escalated issues • Provide off-hours support on a rotating schedule every 2-3 months as escalation for helpdesk team. • Have high interaction with the Helpdesk team fostering positive and effective working relationship • Provide weekly status updates on outstanding tickets and current projects

🎯 Requirements

• Minimum 5 years of experience in a systems administration role • BS/BA Preferred in MIS Computer Science or similar focus • Microsoft Certified (MCSE) and VMWare Certified (VCP VCA) a plus • Advanced Knowledge of Microsoft Windows Server 2012/R2/2016 • Active Directory and Exchange 2013/2016 and Office 365. • Hands-on experience working with Cisco Call Manager (Cisco UCSC) • Strong understanding of networking concepts TCP/IP LAN/WAN DHCP DNS Routing Switching and Firewalls • Solid working knowledge of Citrix XenApp 7 • Knowledge of mobile device management software (Intune) • Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast.) • Familiar with Storage Area Networks (Nimble and Pure Storage) and Virtualization (vCenter) • Familiar with public cloud hosting platforms (Azure and AWS) • Scripting knowledge (VB Batch WSH PowerShell) • Linux experience would be advantageous • Highly logical thinker and skilled in identifying root cause of problems. • Must be able to work both independently with limited supervision and in project team-oriented work groups. • Must be able to work in a multicultural environment and must be seen as an ambassador of goodwill • Must have availability to work nights and some weekends should the need arise

🏖️ Benefits

• Flexible work arrangements • Professional development • Paid time off