Scale Army Careers
11 - 50 employees
Founded 2021
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
Customer Support Representative
🔥 0 minutes ago
🌐 Egypt, Argentina, +3 more countries – Remote
💵 $800 - $1k / month
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Scale Army Careers
11 - 50 employees
Founded 2021
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
📋 Description
• Provide prompt and professional email support to players through Zendesk • Respond to billing, account, bug, and other customer inquiries • Troubleshoot customer concerns and provide accurate information • Maintain timely response times and contribute to customer satisfaction • Identify potential technical issues and bugs reported by players • Document, report, escalate, and track technical issues through Jira or similar tools • Collaborate with QA and development teams to resolve customer-reported issues • Conduct QA smoke tests by learning game mechanics and features • Monitor and respond to player reviews on the Apple App Store and Google Play Store • Identify recurring themes in app store reviews and communicate findings internally • Maintain and update customer support documentation and player-facing FAQs • Communicate customer concerns and recurring issues through Slack • Follow up on escalated technical issues and share player feedback for product improvements
🎯 Requirements
• 2+ years of customer support experience, preferably in gaming, technology, software, or online products • Experience providing ticket-based support using Zendesk or a similar CRM platform • Experience managing FAQs, customer support documentation, or knowledge base content • Experience with Apple App Store and Google Play Store review management is highly advantageous • Previous gaming-product support experience is preferred • Strong written communication skills • Proficiency with Zendesk or similar customer support platforms • Comfort using Jira or similar task-management tools • Ability to use Slack or similar collaboration platforms • Ability to learn game mechanics and digital environments for troubleshooting and QA smoke testing • Experience or familiarity with online products, software, mobile applications, or similar digital experiences • Ability to manage player reviews and feedback across Apple App Store and Google Play Store • Availability to work Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break • Resume must be submitted in English and PDF format • Must submit a video using the same email as the application • Additional language skills are advantageous
🏖️ Benefits
• Fully remote work from home • Tuesday–Saturday schedule with a 1-hour lunch break • Opportunity to join an innovative gaming company • Direct role in supporting a player community and improving player experience
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