Insurance Virtual Assistant

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🔥 1 minute ago

🗣️🇷🇺 Russian Required

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Logo of Scale Army Careers

Scale Army Careers

11 - 50 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Handle inbound and outbound phone, email, and SMS communications on behalf of the agency • Assist clients with basic inquiries and route complex matters to the appropriate team members • Maintain a professional and responsive communication standard across all client touchpoints • Perform accurate data entry and maintain up-to-date records within agency systems • Issue Certificates of Insurance (COIs) as requested • Send applications and documents to clients via DocuSign • Handle billing-related tasks, including sending proof of insurance and resolving minor billing discrepancies • Conduct endorsement and policy checking to ensure accuracy and compliance • Support overall workflow to ensure all policy documentation is processed in a timely and compliant manner

🎯 Requirements

• Minimum 2–3 years of prior experience working within an insurance agency environment • Hands-on experience with Applied EPIC is highly preferred • Demonstrated experience handling insurance documentation including COIs, endorsements, and policy reviews • Prior experience with DocuSign or similar e-signature platforms • Experience managing billing tasks and client correspondence within an agency setting • Fluency in Russian is a must-have requirement for this role.

🏖️ Benefits

• Fully Remote Work • Flexible Working Hours • Professional Development Opportunities

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