Billing Operations Manager

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🔥 58 minutes ago

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Scale to Win

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

Scale to Win is a political organizing and fundraising technology platform that provides two main products: Scale to Win Text (an all-in-one SMS/texting tool) and Scale to Win Dialer (a calling/dialer tool). The platform is built for organizers, campaigns, nonprofits, unions, and advocacy organizations, and was founded by veterans of Democratic and progressive campaigns. Key features include high deliverability, support for shortcode, toll-free and 10DLC numbers, integrations with ActBlue and NGP VAN, pay-as-you-go pricing, low per-message and per-call rates, script templates, advanced reporting, audience targeting, voicemail drops, and support during high-volume events like GOTV and fundraising drives. The company emphasizes scalability, security, and responsive client support and has case studies showing use in political campaigns and grassroots fundraising.

📋 Description

• Monitor Billing Workflows: Maintain daily oversight of end-to-end billing processes for recurring and usage-based products. • Execute weekly, one-off, ad-hoc, and manual invoicing as needed to support unique customer accounts or contractual setups. • Monitor billing controls to ensure accuracy in invoice generation, proration, and usage calculations. • Oversee A/R aging reports and cash application activities to ensure accurate and timely posting of payments. • Drive the company's collections strategy, utilizing active outreach—including direct phone calls and targeted email escalations—to recover overdue funds. • Directly engage with late-paying customers to negotiate payment plans, protecting company revenue while maintaining a professional customer relationship. • Partner closely with Sales and CX to coordinate collections efforts, ensuring internal alignment before executing account escalations. • Assist on critical, time-sensitive ad-hoc projects, ensuring execution from conception to completion. • Work with customers and CX to resolve any specialized customer issues or requests. • Partner closely with the Staff Accountant and Controller to make determinations around doubtful accounts and bad-debt allowances. • Assist the Accounting team during the monthly close process related to revenue adjustments and reserves. • Apply systems-thinking to identify gaps, errors, or friction points in billing workflows, proposing and implementing solutions to solve root-cause issues.

🎯 Requirements

• 3+ years of experience in billing operations, accounts receivable, or corporate collections. • Strong communication skills with a proven comfort level performing direct customer outreach (phone and email) for collections. • Demonstrated ability to collaborate across teams (Sales, Customer Success, Accounting) to resolve complex billing challenges. • A systems-thinking mindset with a desire to streamline workflows and fix repetitive operational errors. • Familiarity with accounting principles (GAAP) related to A/R and bad debt is a plus.

🏖️ Benefits

• 401k matching up to 6% after a provisional period. • Ten paid company holidays, two floating holidays, and a week and a half-long holiday break at the end of the year. • Generous paid vacation (up to 24 days a year with time accrued monthly); • Paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave. • 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time. • Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents. • Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer. • Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year. • To support continued professional growth and development, Scale to Win offers each employee an annual $2,000.00 stipend towards achieving your professional development goals.