Bilingual Veterinary Receptionist

Job not on LinkedIn

🔥 9 hours ago

🌐 Mexico, Brazil, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇸🇻 El Salvador – Remote

💵 $18k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Handle approximately 100 inbound and outbound calls daily. • Schedule, confirm, reschedule, and manage veterinary appointments. • Explain veterinary services, common procedures, pricing, and appointment availability. • Convert incoming inquiries into booked appointments using proactive communication and sales techniques. • Assist pet owners with questions about vaccinations, wellness visits, preventive care, and other veterinary services. • Maintain accurate patient records, update client information, and document interactions in the clinic management system. • Follow up with prospective and existing clients to encourage bookings and maintain customer relationships. • Use Mango Voice and Navattor phone and scheduling platforms. • Coordinate with veterinary staff for smooth communication and efficient appointment scheduling. • Support a busy U.S.-based veterinary clinic as the first point of contact for pet owners.

🎯 Requirements

• +4 years of experience in customer service, phone-based support, appointment setting, or a similar client-facing role. • Fluent English and Spanish with excellent verbal communication skills. • Proven ability to handle high call volumes, ideally 80–100+ calls daily. • Experience scheduling appointments, managing calendars, and maintaining accurate customer or patient records. • Strong sales mindset with experience converting inbound inquiries into appointments or sales. • Familiarity with common veterinary services, terminology, vaccinations, wellness exams, and preventive care. • Comfortable discussing pricing, explaining services, and addressing customer objections. • Previous experience as a veterinary receptionist, veterinary customer service representative, or in veterinary clinic operations is strongly preferred. • Experience with veterinary practice management software is a strong plus. • Familiarity with Mango Voice and/or Navattor is a plus but not required. • Ability to work Tuesday–Saturday, full-time, 40 hours per week, on Pacific Time; Saturdays until 2:00 PM. • Ability to work remotely from an eligible Latin American location.

🏖️ Benefits

• Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing. • Better Role Matching: You're placed in roles where you can actually perform and grow, not just fill a seat. • Real Upside: Strong performers unlock raises, long-term stability, and future opportunities. • Work With U.S. Operators: Gain direct experience supporting a U.S.-based veterinary business and its daily operations. • Real Ownership: Your work directly impacts customer satisfaction, appointment bookings, and business growth. • Industry-Specific Experience: Develop valuable expertise in veterinary customer service, appointment management, and client communication.

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