Client Success Lead, Customer Experience

Job not on LinkedIn

🕒 July 17

🌐 Dominican Republic, Mexico, +4 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote

💵 $1.3k - $1.5k / month

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScaleSource

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

📋 Description

• Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings • Respond to client messages quickly and professionally • Send proactive updates and communicate delays, weather issues, scheduling changes, property concerns, and service updates • Capture, clarify, assign, escalate, track, and close client issues and requests • Confirm property, location, priority, photos, timing, and client expectations • Follow up with operations and field leadership until completion • Confirm completion with notes, photos, or internal confirmation when possible • Identify recurring client, property, crew, work-order, and process problems • Recommend solutions, assign ownership, and track corrective actions • Create and update tasks and maintain clean CRM/client records • Track open issues by client/property, follow-up dates, deadlines, owners, and next steps • Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns • Record short Loom-style client updates and share screens when needed • Join virtual client and internal team meetings • Facilitate communication between English-speaking clients/managers and Spanish-speaking field team members • Translate or summarize information accurately when needed • Help improve systems, processes, client notes, issue tracking, and communication

🎯 Requirements

• 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience • 3+ years working directly with U.S.-based clients or U.S.-based companies • 2+ years working remotely in a role that required independent ownership and follow-up • Fluent written and spoken English at a professional, client-facing level • Fluent or highly advanced Spanish communication skills • Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week • Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system • Ability to write clear client-facing updates with strong grammar, structure, and tone • Comfortable recording video updates with yourself on camera • Comfortable joining virtual client meetings • Comfortable making phone calls or voice calls when needed • Strong organization skills with a real personal system for tracking work • Strong ability to identify problems, recommend solutions, and follow through • Must be available during core U.S. business hours • Preferred: experience in landscaping, construction, property management, home services, trades, field services, facilities management, or another service business • Preferred: experience supporting commercial clients or property managers • Preferred: experience with work orders, service tickets, scheduling, estimates, invoicing, or job tracking • Preferred: experience using Loom or similar video tools • Preferred: experience using CRMs, help desk systems, or project management software • Preferred: experience creating client reports or leadership updates • Preferred: experience working with bilingual field teams • Preferred: experience improving a process • Tech comfort and ability to learn tools such as Gmail/Google Workspace, Google Sheets, CRM systems, Jobber, Aspire, LMN, Service Autopilot, Yardbook, HubSpot, Monday.com, ClickUp, Loom, Slack, WhatsApp, Zoom, Google Meet, QuickBooks, client portals, or work order systems

🏖️ Benefits

• Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months • Remote work via ScaleSource • Availability during core U.S. business hours • Everyone gets a response within 24 business hours