Customer Service, Administrative Assistant

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🕒 May 1

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ScaleSource

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

📋 Description

• Own All Customer Communication Channels • Inbound and outbound coverage across phone, email, SMS, and chat. No channel gets left hanging. • Appointment Management End-to-End • Scheduling, confirmations, reschedules, reminders, and light service recovery handled cleanly across all locations. • CRM / Help Desk Ownership • Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current at all times. No excuses. • Franchise Admin Support • Handles routine franchise support tasks so location managers and owners stay focused on operations and sales • Escalation Management • Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP and escalation matrix set at onboarding.

🎯 Requirements

• 3+ years of experience in customer-facing or administrative support roles • Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months • 2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar) • Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week) • Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment

🏖️ Benefits

• Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing • Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat • Real Upside: Strong performers unlock raises, long-term stability, and future opportunities • Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution • Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one • Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run