Sales Operations Specialist

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🔥 12 hours ago

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ScaleSource

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

📋 Description

• Contacting every inbound lead within the target response window — minutes, not hours • Making outbound calls, callbacks, and follow-ups without being chased to do it • Responding fast enough that the business wins the job before a competitor even calls back • Tracking every touchpoint so no lead falls through the cracks between first contact and close • Working the follow-up cadence every day, not when you get around to it • Building estimate packets, proposals, job notes, and pipeline updates • Keeping estimates accurate and consistent so the sales team and the customer both trust the number • Sending proposals promptly and tracking them through to signature • Catching errors before they go out — wrong scope, wrong price, wrong customer details • Keeping templates and pricing references current so accuracy scales • Locking in appointments, site visits, estimate reminders, and proposal send-outs • Confirming appointments before they happen so crews and estimators don't drive to no-shows • Rescheduling cleanly when plans change — and making sure the customer knows • Chasing unsigned proposals until they are signed or confirmed dead • Re-engaging dormant leads with structured outreach, not one half-hearted email • Keeping CRM / job-management statuses, notes, and next steps accurate and current • Logging every meaningful contact so the next person is not starting from zero • Creating follow-up tasks with owners and due dates • Making sure pipeline reports are trustworthy because the data underneath them is

🎯 Requirements

• 2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support • Sustained volume experience: 50+ lead follow-ups per week or 20+ proposals/quotes per month — this must be demonstrable, not estimated • 2+ years hands-on with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or a similar CRM / job-management platform • Supported $100k+/month in pipeline activity tied to quoting or bidding • Fluent written and spoken English at a professional, customer-facing level • Must pass a live call simulation and written accuracy exercise at 85%+ • Professional home office setup and reliable internet • Willing to undergo the required training assessment as part of the recruitment process • Must be available Monday–Friday, 9:00 AM–6:00 PM in PST, CST, or EST

🏖️ Benefits

• Better Role Matching — you are placed where you can actually perform and grow, not just fill a seat • Real Upside — strong performers unlock raises, long-term stability, and future opportunities • Work With U.S. Operators — direct exposure to franchise owners focused on growth and execution • Real Ownership — your work directly impacts operations. Less bureaucracy, more responsibility from day one • Multi-Location Exposure — work across multiple franchise locations and learn how scalable operations actually run