Customer Service Supervisor – Project Manager, Food Supply Chain Operations

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🕒 May 12

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Scale Virtually VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 HR Tech

⚡ Productivity

B2B • HR Tech • Productivity

Scale Virtually VA is a world-class staffing agency that specializes in providing skilled virtual assistants to help businesses streamline operations and enhance productivity. They offer customized solutions for administrative tasks, marketing, sales, and real estate services, allowing companies to focus on core revenue-generating activities. Through a comprehensive recruitment process, Scale Virtually ensures that the right talent is placed in the right roles, facilitating rapid business growth and operational efficiency.

📋 Description

• Own all shared inboxes as the first operational responder across buyers, vendors, and internal teams • Respond to all inbound messages within the same business day—no backlog accumulation allowed • Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns • Resolve routine issues directly instead of routing everything upward • Identify early warning signals (missed deliveries, vendor delays, unclear instructions, client confusion) and act immediately • Escalate only after attempting resolution with full context • Produce an end-of-day operational summary: unresolved issues, escalations made, risks identified, items carried to next day • Monitor all active orders from confirmation to delivery across buyers and vendors • Detect mismatches in quantity, timing, substitutions, pricing, or invoicing before they impact delivery • Act as the operational bridge when fulfillment issues arise between vendors and buyers • Resolve breakdowns directly (coordinate, clarify, re-route, or re-confirm execution details) before escalation • Ensure system status reflects real-world execution—not outdated or assumed updates • Prevent silent failures in fulfillment tracking • Own real-time execution of Cureate food supply chain events from preparation to live delivery • Coordinate run-of-show, materials, timelines, vendor readiness, and stakeholder alignment • Identify logistical failures before execution (missing inventory, unclear roles, timing conflicts) • Act during live events to resolve issues immediately without disrupting overall experience • Manage onboarding from initiation through full activation for buyers and vendors • Ensure all onboarding steps are completed without delays or missing requirements • Coordinate documentation, compliance, system access, and communication setup • Track onboarding progress actively and intervene when delays occur • Maintain and update operational workflows across supply chain, onboarding, and fulfillment • Track dependencies, ownership, and deadlines across internal teams and external partners • Identify workflow breakdowns in real time and implement immediate fixes • Deliver daily operational summaries with clear structure and no missing context

🎯 Requirements

• Proven experience in operations, customer service management, supply chain coordination, or project execution roles • Ability to manage multiple stakeholders (buyers, vendors, internal teams) without losing control of details • Strong English communication with precise tone control under pressure • Demonstrated ability to resolve operational issues independently before escalating • High attention to detail in order tracking, documentation, and system updates • Comfortable working in fast-changing, partially undefined operational environments • Strong bias toward action—waiting for instructions is a failure mode in this role • Ability to stay calm and structured in high-pressure execution scenarios

🏖️ Benefits

• PTO • HMO • Fully Remote Work