Lead Site Reliability Engineer – Cloud

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Scalingo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💰 Debt Financing on 2024-07

SaaS • Cloud Computing • Data Hosting

Scalingo is a European Platform as a Service (PaaS) provider that focuses on delivering secure and reliable cloud hosting solutions. The company enables businesses to deploy, manage, and scale web applications without handling servers, using a wide array of supported programming languages and databases. Scalingo is ISO 27001 and HDS certified, primarily hosting data in Paris, France with strong emphasis on GDPR compliance and data sovereignty.

📋 Description

• Ensure the stability, availability and resilience of production systems • Anticipate failures and design effective incident response processes • Industrialize and automate platform operations • Maintain a high level of service quality for our customers and comply with contractual commitments (SLAs) • Analyze performance, identify bottlenecks and propose improvements to optimize resource usage and scalability • Define, implement and improve observability tools (monitoring, metrics, logs, alerting) with a proactive approach • Provide level-3 customer support in coordination with support teams and according to SLAs • Lead and facilitate incident retrospectives (post-mortems), identify root causes and define sustainable corrective actions

🎯 Requirements

• Strong expertise in cloud environments and distributed infrastructure • Proficiency in observability practices (logs, metrics, alerting) and a structured approach to diagnosing complex incidents • Solid understanding of containerized environments and their operational challenges • Proven skills with production databases: reliability, backups, restores, replication and scaling • Hands-on experience with Infrastructure as Code and environment automation • Awareness of operational security concerns • Comfortable using AI tools to improve day-to-day efficiency • Ability to operate in complex, changing or uncertain contexts with rigor and reliability • Comfortable prioritizing work, including during incident situations • Clear and structured communication, a preference for cross-functional collaboration and knowledge sharing • A blameless mindset, technical curiosity, composure and a focus on user impact • Ability to provide technical leadership, mentor others and advance collective practices

🏖️ Benefits

• Fully remote with one trip per quarter (Strasbourg or another city) • Company events: one annual offsite and regular afterworks/social gatherings • Telework allowance (€57.60) • Meal vouchers (Ticket Restaurant) (€11.52 per voucher) and Swile card with its benefits • Flexible hours under a fixed-hours agreement (including RTT) • Linux laptop provided • Budget contribution for additional equipment