Field Service Technician

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🕒 March 31

🗽 New York – Remote

🗽 New York – Remote

💵 $25 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Schneider Packaging Equipment, A Pacteon Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

🏢 Enterprise

Manufacturing • Enterprise • Technology

Schneider Packaging Equipment, A Pacteon Company, is a leading manufacturer of case packing and robotic palletizing solutions. With over 50 years of experience, the company is headquartered in Upstate New York and specializes in designing innovative machinery for a variety of industries, including food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. Schneider is committed to producing durable machines with a long lifecycle and offers a range of services, including service upgrades, conversions, and training. The company is renowned for its commitment to customer satisfaction and its dedication to innovation through proprietary technologies like Intelligent Illumination™ and ProAdjust®.

📋 Description

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. • Demonstrate excellent technical, customer service and communication skills on the job. • Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. • Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices. • Perform installation, start up and debug of Schneider equipment at customer locations. • Provide service maintenance, troubleshooting, and training following established company procedures. • Greater than 75% travel required. • Serve as the liaison between the customer and company. • Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.). • Manage the assigned project ensuring schedules and objectives are met. • Ensure customer satisfaction by obtaining written site acceptance on work performed. • Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment. • Utilize Dynamics 365 Field Service Module to complete daily time entries. • Provide trip report entries detailing service trip progression and results. • Manage trip expenses utilizing SAP Concur platform. • Provide in-house technical and phone support when requested. • Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports. • Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner. • Perform other duties as assigned by management.

🎯 Requirements

• Associates degree in applied technology or completed mechanical/electrical apprenticeship or equivalent experience. • Short-term training in programmable controllers is desired. • 3+ years of experience in a field service capacity or as a plant maintenance technician. • Strong electrical, mechanical, and programming background. • This includes robotics and PLC ladder logic. • FANUC robotics experience preferred. • Demonstrated proficiency in MS Office applications. • Excellent communication and organizational skills, with attention to detail. • Strong sense of personal accountability regarding meeting deadlines.